Bad service and not giving all information

<p>Well needles to say after being with Vodacom for heaven alone knows how long this is the first time that I have been unhappy. You contact them but they just don't bother getting back to you so you have to follow up. After service not good at all. Looking on the online upgrade last year I was shown that I am viable for an upgrade, on applying the gentleman phoned me and I still asked on numerious occasions if he is sure I am due for and upgrade. Well needles to say they gave me the upgrade but did not advise me that I will be paying to two handsets, should I have known this I would never have gone through with the upgrade. On phoning the upgrade department and speaking the a supervisor in charge he advised me that the month of October will be the last month I will be paying for two devices. Well I am still paying for two. On asking for records of the recording I was informed that it is not available to me. Sure I have a right to those recordings. Everytime I phone I am being sent from pillar to post. It seems to me that with Vodacom the one department does not know what the other is doing. For them it is all about the sales regardless who has to pay for it. Will I consider them again I doubt it. But then again I might just be a small fish in a big pond but believe me this small fish will make alot of noise. Word of mouth is your best marketing tool.</p>