Bad service and non helpful staff

Very bad Service from them and unhelpful staff.

last year November 2022 i ordered a new IPhone 14 pro max with an watch series 8 but due to supply shortage i canceled the order end of November 2022 and i received conformation from vodacom that the order was canceled, so December 2022 i ordered an Samsung s22 ultra and due to being out of the country i could not take delivery of the device. On 3/2/2023 i received an sms from vodacom to say my order was packed with a tracking number, on 6/2/2023 i phoned vodacom to ask what order is being shipped to me and after a long phone call they just said they do not know. On 8/2/2023 i took delivery of the package and opened to see what it was, to my surprise it was the IPhone 14 pro max that i canceled a few months ago so i tried the device out and it was just not for me s now i want to return the device but due to them not piking up the order even on my name non of there staff knows what to do and they keep transferring me to someone else. i was at one of there stores to see if i can get some help there but still the store staff just puled up there shoulders and then i was able to talk to the store manager after asking to speak to them. She was helpful and also saw how unhelpful the vodacom head office is after again being transferred from one person to the next, after some time we spoke to a lady that requested the device to be picked but i still did not get any sms or call to confirm that someone will come to pick up the device.