Bad service and non delivery

<p>Vodacom says it's easier and quicker to upgrade online, well 5 days later and I still have not received my upgrade on time. It says the following online:</p> <p>"Why shop online for cell phones, laptops and tablets? Shopping online for your next cell phone, tablet or laptop is better than walking into the store: <strong>(Ha what a joke)</strong><br /> <br />Safe and quick – our trusted and secure payment software keeps your details protected.<br />Get FREE next-day delivery – no worries, no hassles.<strong> (Ya, 5 days later and still no upgrade)</strong></p> <p><br />Save up to R300 when you buy online with FREE SIM, FREE connection and FREE delivery.<br />No need to have a credit or debit card to shop – just add it to your monthly bill!<br />Get FREE upgrades.<br />14-Day return policy.<br />Get deals exclusively available online.<br />The most convenient way to apply for a Vodacom contract. <strong>(Yes if you live up to all the above)</strong></p> <p><strong>I tried canceling the online upgrade on Friday as the store had available devices to do my upgrade there and then, but the consultant who did my online upgrade told me that it would only be cancelled monday and then the store could do my upgrade. But she promises that the phone will arrive on monday, Samira is the name of the consultant. I called to follow up today and they tell me the phone is still waiting despatch. Well so much for next day delivery, they now tell me it takes 3 to 5 working days if I call after 12pm. This is a big joke, so if I called the following day in the morning before 12pm I would have received my phone on Thursday already. Don't order online, what a load of ****. VODACOM, I WANT MY UPGRADE TODAY!!!</strong></p>