Bad service and non compliance with contractual agreements

I am so annoyed with you Vodacom! I am fed up with you! I took out a sim only home deal contract. In December till now the sim card stopped working. I called countless time the entire month of January with no help. I was advised to buy a an Alcatel HUB HH72V router because the sim can only work in that router. Today I bought the router still the sim card is not working. The flipping debit order went off today.! Yet i am still buyingng data out of my pocket whereas i have contract with you people! I want my refund for the month of January! I looged a service request which i was told its only gonna be attended after 3 flipping working days. I mean the debit order went off today man!

I am literally reporting you people to NCR, ICASA and the Credit Ombusdsman I am tired of this nonsense. I was told the nonsense that I cant cancel the contract! For what when I don't get the service I am supposed to be getting. My reference is ***.

I want this fixed before close of business day on Monday. I wasn't supposed to write this message but the way you treat me it makes me act out of character.

As promised I have logged a complaint with ICASA. Here is a case number CAS-182617-P5K8P0.

I wrote an email to Credit Ombud reference in order and to the National Credit Regulator with reference in order.

I want this problem fixed by end of business day on Monday. I am getting debited monthly do something I am not using. I buy data every day just so that I can connect for communication meanwhile you keep on debiting the money from my account. I bought a router (the so called while listed router for R1600) and now still the sim is not working after I was assured by a Vodoacom agent that if I but that router the sim will work on it. If that service request is not handled by Monday I am going to the head offices of the National Credit Regulator.

Await a review from me on helloPeter right now. You know its so painful right now I am literally connecting from my neighbour's wi-fi all because of you Vodacom 😡😡