BN
BARABARA N

1 reviews | Active since Feb 2016

17 Feb 2016, 10:38

Bad service and no stock

<br> Bad service at Vodacom Century City<br> This is the only way I can express my dissatisfaction with the bad service I got from Vodacom.<br> On Sunday 31/01/2016 I upgraded to a LG G4 Stylus from Vodacom. The same night when I put the phone on charge the phone and the charger became very hot.<br> On Monday 01/02/2016 I took the said phone back to Vodacom and asked for it to be replaced. Vodacom refused and informed me that the phone must be sent away to LG. I did mention to them that this was an out of the box fault.<br> It is now 17 days that I am still waiting for my phone to be replaced. According to Vodacom they do not have stock of the LG.<br> In the mean while I lost my data bundle that I kept to use on my new phone as it has expired.<br> The transfer of the info from my old phone to my new LG was also done in a sloppy way. The technician was more interested in playing with his phone than doing his job.<br>

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Replies (1)
Vodacom
Vodacom's reply17 Feb 2016, 14:20
Official
Hello Babs62,

Thank you for your feedback.

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team