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Nicole J
1 reviews | Active since Jan 2019
17 May 2019, 11:42
Bad service and no ones follows up
Good afternoon reason for my message my mom's fone has been down for 3 days already we have contacted vodacom several times.you guys are seriously the ****pie of ****py.. I foned last night I was garunteed the service would be available to minutes later.. My word 10hours later its still out of service would you want to be out of service for 3days I have a watzapp bundle that's apparently not active so it's been using my airtime a r100 which I would appreciate you guys to refund me and activate my watzapp ticket.. Vodacom really you dissapoint by the day.. You have nothing on telkom and mtn nothing..
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 May 2019, 13:57 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2019, 13:57
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Nicole J's updateReviewer Update
17 May 2019, 14:14In due time when is due time... And how are you gonna contact me if my bundle is inactive because of you guys. Your response sounds very systemize.. Try and put a bit of a personal touch to it so I can atleast know that my complaint was read. I need you fix this things really guys
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Nicole J's update17 May 2019, 14:14
Reviewer Update
In due time when is due time... And how are you gonna contact me if my bundle is inactive because of you guys. Your response sounds very systemize.. Try and put a bit of a personal touch to it so I can atleast know that my complaint was read. I need you fix this things really guys
Vodacom's replyOfficial
17 May 2019, 15:08 Dear Nicole
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply17 May 2019, 15:08
Official
Dear Nicole
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
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Nicole J's updateReviewer Update
17 May 2019, 15:16Hey tanks Marlon great service tanks
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Nicole J's update17 May 2019, 15:16
Reviewer Update
Hey tanks Marlon great service tanks