BAD SERVICE AND NO FEEDBACK

I am long due for my upgrade now. I phoned in the Vodacom cancellations department the number is *** on the 13/01/2016. I spoke to Percy, explained to him that Telkom was giving me a good offer on a contract and I did not want to leave Vodacom so he gave me a deal of R199 a month for a Huawei P8 plus R110 airtime and 500 MB data a month. So I told him will phone him back the next day, he said I can speak to anyone they will give me the same deal. Phoned the next day spoke to someone else and they could not get hold of Percy. They were giving me a total different phone a Huawei P8 light. Its two different phones. After phoning back everyday no one could help me. Then I spoke to a Moos King and he said he will do a deal match for me with Telkom and he will get back to me. I am waiting two weeks now. There is no feedback from him. I spoke to a Mpho today he says now they do not have that phone the Huawei P8 so there is nothing he can do for me. His service was good though just wish he could help me. This is so frustrating. Why can you not give good service to keep a customer. Why must we beg for service. And just in December I bragged how good net work vodacom has