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Brandon O

1 reviews | Active since May 2016

11 May 2016, 12:58

Bad service and no feadback

<p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;">I logged a call with Vodacom end of<span class="apple-converted-space"> </span>April with regards to account problems. Ref-S3-GUF1D-DCLY8 </span></p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;">I called to do an upgrade on one of my numbers, for the Samsung S7 with wireless charger, I received a S7 with a DLink speaker which was not what i agreed to. Then at the end of April i get my account, and now i have 3 contracts and not 2. so they gave me a new contract instead of upgrading the current one. I have been on the phone for 58min now trying to resolve the problem only to be put through to a customer survey without even resolving the problem. now im still sitting with a contract that i do not use. FFS now im still setting with 3 contracts. Dam sharks and bad support.</span></p> <p style="margin: 0cm 0cm 0.0001pt;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;"> </span></p> <p> </p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;">will never refer VODACOM to anyone, cause they are useless, and do not have any sense of customer service. The don’t care about their customer</span></p>

0
Replies (4)
Vodacom
Vodacom's reply11 May 2016, 13:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

BO
Brandon O's update12 May 2016, 11:19
Reviewer Update
WOW what a surprise. Vodacom has a robot replying to all the hello peter complaints, and then they have you get spammed with an automated message about accounts payment. like i said before no customer service what so ever. they just want your money for a service that they do not provide. After spending over 2h one the phone to tryand sort the problem, call gets ****ed cause they dont want to do their job. I must of explained my story to 6 different ppl cause i was passed around from one department to another and still no one has called me!!!!!! lets see when i dont pay if someone will then make an effort to call me. Oh what the will send their robots to deal with ppl
BO
Brandon O's update13 May 2016, 11:43
Reviewer Update
Still now one from Vodacom has called me yet. i have just been spammed by their robots!!!!!! if carries on i will go and open a case of harassment against Vodacom. Yesterday the robot called me 9 times and another 5 times today. best you sort your stuff out Vodaccom!!!!
BO
Brandon O's update18 May 2016, 08:19
Reviewer Update
It is now going on 3 weeks, that still no one from Vodacom has called me. and im still getting spammed by Vodacom with another 6 calls. I thought i would shear below encase Vodocom has forgotten my rights as a customer. The Electronic Communications and Transactions Act Section 45 of the Electronic Communications and Transactions Act, 25 of 2002 Unsolicited goods, services or communications 45. (1) Any person who sends unsolicited commercial communications to consumers, must provide the consumer a)with the option to cancel his or her subscription to the mailing list of that person; and b)with the identifying particulars of the source from which that person obtained the consumer’s personal information, on request of the consumer. (2) No agreement is concluded where a consumer has failed to respond to an unsolicited communication. (3) Any person who fails to comply with or contravenes subsection (1) is guilty of an offence and liable, on conviction, to the penalties prescribed in section 89(1). (4) Any person who sends unsolicited commercial communications to a person who has advised the sender that such communications are unwelcome, is guilty of an offence and liable, on conviction, to the penalties prescribed in section 89(1).