bad service and no delivery

Called the agency since the 11th february 2016.finally on the 16th of March i was told to call ***. Called the number, was on hold for over 20 minutes. Got through spoke to a lady and we processed my upgrade. She also advised that it will take between 3 and 4 working days to get my phone. Till today the 1st of April 2016 im still waiting for my phone and everytime i do call i get referred/transferred to the upgrade department and once someone answers its always the customer care and they transfer me again and its the same process over and over again. Once i finally got through to the department they advisedme that tthey are not able to work on the new system and I am on that system and someone will give me a call back today. Im still waiting for the call and decided to call them and once again being transferred to the customer service department over and over again.<br> <br> Poor service and no delivery.<br> Could someone kindly contact me asap.