rB
raymond B

1 reviews | Active since Sept 2014

28 Dec 2023, 19:18

Bad service and no customer service Vodacom village mall.

Hi to whom it may concern.

I have app**** for fiber at my home in Harties at Vodacom village mall. In the beginning of December after doing the application Vodacom village mall was very fast and speedy to install the fiber within 3 days. On the day of installation they told me that my fiber line has no power. After this things went down hill and quite badly.

I have been phoning Vodacom pretty much everyday asking them for feedback no response back not giving me any feedback.

I have been sending mails daily trying to get something out of them just to come and finish installing my fiber.

I have experienced the worst service from Vodacom in my life.

Please think twice before thinking of using Vodacom to install fiber at your home in Hartbee****rt.

It’s almost been a month and I’m still stranded with no feedback and no internet at my home.

Good luck to Vodacom customers.

0
Replies (1)
Vodacom
Vodacom's reply29 Dec 2023, 07:28
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team