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Vhuhonehawe N
1 reviews | Active since Jul 2019
13 Oct 2020, 10:12
bad service and no claim due to insurance company system not updating correct information.
I have insurance with vodacom insurance,i tried claim for a device that was ****** on Saturday now um told that my device was last used in June which is not true at all because the last time i used my device on Saturday even when the consultant that was assisting dropped the call on me when i asked to speak to supervisor or manager please can someone assist me i don't have an operating device right now for communication please communicate on email,***
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Replies (2)
Vodacom's replyOfficial
13 Oct 2020, 11:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Oct 2020, 11:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Vhuhonehawe N's updateReviewer Update
15 Oct 2020, 09:38Thank you for the reply i went to a vodacom store in mall of Africa for assistance with my phone claim unfortunately i was told they can not assist after 5pm because insurance is already closed,please provide me with working hours that i can get assistance.
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Vhuhonehawe N's update15 Oct 2020, 09:38
Reviewer Update
Thank you for the reply i went to a vodacom store in mall of Africa for assistance with my phone claim unfortunately i was told they can not assist after 5pm because insurance is already closed,please provide me with working hours that i can get assistance.