Bad service and never got assistance

on the 10th of December 2025 I was so hurt by the service I received @ Vodacom (store 28) centurion mall the service firstly was bad the attitude the lady gave me , her service and most of all I could not do a simswap as I was told the 5 numbers I gave did not match the system and she did not even bother to verify with a different form , she had no name tag and the staff there where loud and laughing not considering that there where customers in the store , she gave me an alternative to call the call center which we did and still could not be assisted was told to go to a store and there I was instore still could not be assisted I have experienced the worst service. Today 15th December 2025 I went to Vodacom Festival mall the best experience I received and I was assisted Instantly and she used a different form to verify and it was verified easily. The Vodacom store in centurion did not even bother to see me a happy customer and the lady who assume was Mpho told her colleagues that she once received a call from the Vodacom CEO after she gave a bad service to a customer so it wouldn't be the first time the CEO gets a complaint , so I hope Vodacom does something with the entire store because its BAD SERVICE they give I'm sure I'm not the only customer who has had such a bad experience. Vodacom needs to take action on those employees.