Bad Service and Misrepresetation

Item: Vodacom
Rating: 1
Author: Sammy G

On 30 November I have log a complaint on Hello Peter. A consultant phoned me that they will investigate and get back within 24 hours. I am still waiting and had to start the process of logging a complaint again.

I did not sign agreed to a contract extension of 24 months on 6 November. I refuse to wait for 14 days.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

04 Dec 2023, 12:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply04 Dec 2023, 12:10

Official