Bad service and lying to customers

I am greatly disappointed by the service Vodacom is providing ( or rather lack there of) on Monday 26 November my cellphone was suspended. On the 27 November I paid to have it activated again and I was told it would take 3hours. Called the following day, was told it would take 24 hours. 7 days later my phone is still suspended!!!!! Vodacom has no sense of urgency what's so ever and all of this has inconvenienced me a great deal.