bad service and lost data

Update to previous complaint to Vodacom Tygervalley group.<br> <br> After going in store and complaining Hershelle finally called back on Tuesday 21/07/2015 and informed us that everything was resolved. On Tuesday 21/07/2015 my wife realised that her internet was not working and when I dialed *** I was told this was due to the number being converted to contract. Eventually that evening the internet began working. My wife also realised that the 500mb which she had bought the previous day (due to the delay of the contract) had suddenly disappeared. We specifically asked Hershelle if our existing data would fall away when we converted from pre-paid and he assured us this would not happen. Our caller ID has also not yet been activated even though we asked for it to be activated in store.<br> <br> This is just pathetic!