Bad service and lies by Vodacom Vryburg

I am very disappointed in Vodacom Vryburg for the service provided and misinformation I received regarding my phone. On Friday the 8th of March I went to Vodacom and first thing I asked was for them to check if my phone is still under warranty as I would like to report my phone speaker that is not working.

I was informed that I still have warranty on the phone and with that being said I can leave my phone and will be booked for repair. I left happy that my phone will be fixed and I should brace myself as the phone will take 4 to 6 weeks.

Today Monday 11th of March I received messages and the last one was should I wish to accept or decline the quotation I should call this number ####### within 10 days. I called to my surprise the quotation is R6000 and my phone doesn't have warranty.

How? I return to Vodacom Vryburg and they tell me that the repair center uses a different system. How is that my problem? Vodacom has disappointed me and I don't think I will ever purchase anything from them. I am writing all this because it's a contract phone. IPhone 8s of which they sell them as a second phones. I only learned that when I received the phone but that's a story for another day.

Sies Vodacom.