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Powell M

1 reviews | Active since Dec 2015

14 Sept 2018, 11:35

Bad service, and lies

Vodacom is full on nonsense they have not cleared my name on their system , currently i am on arrears while the account has been suspended because someone committed ***** using my details and they confirmed and also sent me letters that indeed ***** was committed but the account is still open with the accounts department . please assist.

0
Replies (2)
Vodacom
Vodacom's reply14 Sept 2018, 11:57
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Sept 2018, 15:05
Official

Dear Powell,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Ashwin Abdurahman

Consumer Website Team(SA)