BAD SERVICE AND LIES

Went to vodacom to pay. Was told to go to another store if I am in hurry. Made my payment and it was paid into wrong account.. Payment was allocated to right account... Debit order went off meaning I was double charged... I was told of refund process... I have emails as prove... Emailed refunds team on Friday I was told by a supervisor that my money willl reflect on 09/10/2023... I called today and I told that money was used to cover my October bill... My payment date is 20... I was promised call by supervisor... Still no call made to me. Poor poor service