Bad service and lies

<p>Now again after speaking with Phillip who notified me that higher management has made a verdict that an amount of 935.53 will be credited back to my account, I call vodacom month end to confirm the settlement amount and appearantly the agreement has changed and no credit was made, I go on a call with a supervisor named Nompale Mapisa of sibscriber collections whom I spoke to over an hour and told me she will call back and never did, she calls the following day and tells me that the request by phillip was declined and I am liable for the full amount which brings me back to where I was before a resolution was reached, she then goes on to be rude and tells me that nothing will change and she will send the account to a debt collector. Which is the reason Iv been making arrangements with vodacom and they do not honor they part or even notify me should there be changes to the resolution reached <br /> <br />awaiting a call from management as the lady says there are no direct lines or email addresses to management for me to call</p>