WB
Wouter B
1 reviews | Active since Jul 2020
14 Jul 2020, 11:47
Bad service and lack of products as advertised.
Took 3 phone calls and well over an hour to get to order an upgrade. For every new piece of information, the person took +-5min to get the info while I have to listen to terrible music. Reason was that their system is slow (a bit worrying for a telecoms company - should I see a red flag here? It is the one thing they should have under control - a good, fast system). Most of the phones on their website are out of stock and they cannot give the deals as advertised if the colour of the phone is different (which is the only colour they have available).
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Replies (2)
Vodacom's replyOfficial
14 Jul 2020, 13:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Jul 2020, 13:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WB
Wouter B's updateReviewer Update
14 Jul 2020, 14:30I understand, if stock availability is an issue, but if you cannot give me a promotion because of that, then add something else, like 1GB data per month for example (which costs you nothing). It is easy to go to another telecoms company, but I choose to be a customer of Vodacom and then you just lift your shoulders and recons it is what it is. Nothing you can do?
WB
Wouter B's update14 Jul 2020, 14:30
Reviewer Update
I understand, if stock availability is an issue, but if you cannot give me a promotion because of that, then add something else, like 1GB data per month for example (which costs you nothing). It is easy to go to another telecoms company, but I choose to be a customer of Vodacom and then you just lift your shoulders and recons it is what it is. Nothing you can do?