IJ
Ivan J

1 reviews | Active since May 2017

09 May 2017, 21:06

Bad service and lack of honesty no accountability

<p>Vodacom gave me data as promotion which I did not ask for and nobody called me regarding this. The data then was taken off the next day and to my horror I was debited with an extra 399 at the end of the month.called customer care and they promised to reverse the amount and credit my acc which still has not happened.empty promised.noboby takes responsibility.airtime has gone missing and Vodacom cannot account for it.had a contract for many years and highly annoyed at this service.</p>

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Replies (1)
Vodacom
Vodacom's reply10 May 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team