Bad service and lack of feedback

<p>I purchased data bundles on 10/10/2016 and they were not allocated to my phone. I called the call centre and they advised me that someone was going to contact me within 24hrs, i didn't receive that call. I then called them on Wednesday the 12th, the agent advised me that the previous agent didn't log my query, so he promised me to call me back on the same day which he also failed to keep to his word. I then drove to Vodaworld (Midrand), the customer service lady indicated to me that both agents didn't capture my query. I asked to speak to a manager, a gentleman by the name of Solomon Moepi came to speak to me and he promised me that he will call me the following day which was the 14th, he also failed to keep to his promise. He only returned my call after i emailed him on monday. He prmoised to get it sorted it out, to-date i haven't been refunded and nobody has bothered to contact me. I have never received such terrible service and lack of feedback from someone who is regarded as a leader at Vodacom.</p>