Bad Service and Lack of Customer Care

Vodacom Shop - Hillcrest Corner KZN There is a very sad lack of customer service and a lot of arrogant attitude towards customers. Altogether 6 staff members were milling around happily chatting to one-another at the front desk. Only one consultant sitting at the counter was in evidence - busy with a customer. Most of the seating for waiting customers were full, all waiting to speak with a technician. Again only one in evidence. When I enquired if there were no other consultants available, eventually the one consultant advised that he would go to the back of the shop to see if he could find someone. Eventually after sometime a young woman strolled very slowly out of the back of the premises - walked straight past in order to chat with the 6 employees standing at the front desk (apparently these 6 were neither consultants nor technicians). After her little chat with her colleagues, this young woman then commenced a short chat on her mobile phone. Eventually she sauntered over to where I was sitting, only to advise me that I should sit together with other waiting customers and she would let me know when she was ready to deal with my query. This is what I seem to be lack of service, lack of customer care and clearly and overstaffing of unnecessary staff and a total lack of training for those dealing with the public. I left in high dudgeon and drove all the way to Waterfall where I was met with civility, good attitude and a competent and friendly consultant. Hillcrest Vodacom shop needs a staff supervisor. A truly unpleasant experience.