Bad service and lack of communication and follow-up

<p>Dear Vodacom, I am very disappointed with your service after being a loyal customer for many years.<br />I recently tried to upgrade my contract (I was up for an upgrade 17-01-2017) and decided that I wanted to take the upgrade to a Microsoft Lumia 950XL. I have been eyeing out this phone for a long time (currently own a Nokia 930). Your website promotes this phone for as little a R279 p/m. I waited 9 days after the upgrade contract was signed and send back via e-mail to Vodacom and when I called Vodacom to find out about the status the answer I got was that there had been an issue with the system and the upgrade was still hanging. 9 days ago there was still stock... and I could have had the phone already if it was not due to the lack of follow-up by Vodacom. Now there is apparently no more stock of the Lumia 950XL though your website still shows it as one of their top promotions so I have to cancel the upgrade. I do not want to upgrade to an Android phone or for that matter a Iphone. The lady at the call center did apologies and was very helpful and it his not her fault but this is unacceptable service of a company with the magnitude of Vodacom. Very disappointed and angry! You might lose a loyal customer.</p>