Bad service and lack of communication

During December 2014, I requested Vodacom to cancel my contract and shift me over to prepaid so I could keep my number and remain a customer of theirs. This was done at the Vodacom store in Tygervallley Centre. According to them, the contract would stop end of January, month notice period. On the 31/01/2015, Vodacom deleted my number off their network instead of moving it over to prepaid. I called Vodacom cancellation dept. that very same day, and was told it would be resolved within 24 hours and someone would call me. No one called and on Monday 2/02/2015, my number was still not active, I went back to Tygervalley and they called me on Tuesday to confirm they requested my number to be reactivated and that someone who call me, yet again no one called me back. Thursday I called the cancellation dept. again, and was told they will resolve this issue within the next 6 - 12 hours. A week later and my number is still not active, this is certainly the worst service I ever experienced with a company. <br> <br> Can Vodacom please contact me so we can re-active my number.