Bad service and lack communication

I am extremely unhappy and disappointed with the service I have received from Vodacom.

I have been a loyal Vodacom customer since 1996, and I have never experienced such poor service and a complete lack of communication.

I have been trying to open a Vodacom Business contract for the past 5 weeks. After all this time, the consultant finally told me that the contract had been approved — only for me to now be told that the contract I originally app**** for has expired, and the application is suddenly pending again.

How is this possible after waiting for FIVE WEEKS? 🤦♀️

I have received nothing but excuses, different stories and absolutely no clear answers. Every time I follow up, I am given another explanation, but nobody seems able to actually resolve the problem or take responsibility for what has happened.

I need someone to please take ownership of this matter and provide me with a clear and honest explanation of what has happened, as well as a solution.

Vodacom, this is simply not acceptable.