Bad service and intermittent internet.

I have been complaining for months about an unstable fibre service from Vodacom. Every time I call they say that they are changing settings remotely and the problem should be resolved. It has not been resolved. Now they tell me that no ticket has ever been logged and there is nothing that they can do. I have called in so many times and complained about the issue of having to reboot my router several times every day. I pay for a service which I am not receiving and today is the end of my tether. I called yesterday Friday 28th March 2025 at 16H49 and was promised that Inwould be called today to confirm that the problem had been resolved, this never happened. I have had to reboot my 3 times within an hour today, so very frustrated and the operator tells me that she can't see any indication of instability and no record of my previous complaints. As if I am imagining that there is a stability issue. I have requested an escalation but apparently that is also not possible as nobody has bothered to log a ticket at Vodacom for my past complaints. What am I paying for, bad service and no internet. I run a business and rely on a stable internet connection.