bad service and ineptitude

Modem problems for 3 days and call centre not helping resulted in me being told to go to branch at cresta vodacom care. they told me they would only help if a paid a fee. i told them that Vodacom had sent me and did not accept paying a fee. manager told me despite my displeasure that even if i moved my account to FNB, that i would still be using Vodacom, so that was not going to affect Vodacom. i then spoke to Jason from customer care and we agreed that upgrading my account would resolve the issue as i would then get a new modem. Then wrong contract upgraded and thenthey told me the modem was not in stock. sat there for 3 hours while they told me they were sourcing one and had to take leave for the day. R150 paid for upgrade with no device being given to me. very disappointed and hurt after being a loyal customer for many years. Then told today that i can cancel, tried to cancel but told i would pay month to month. Dont want to pay for data that i am not receiving and passed back between branch and cancellations. ********* disappointing behaviour.