Bad Service and incorrect information by sales person

<p>I have been having an experience from hell since my contract upgrade in June. Firstly, when I got to the branch it was a hassle as the system were giving problems. I selected a uchoose contract that gives me 10GB data upfront for the first month. The sales rep went to get the Iphone i wanted and as he took the phone out he dropped it on the floor. I asked him a few times, will the 10GB data be availale as soon as the sim swap was done and I could use the Iphone. He said YES, it will be available. </p> <p> </p> <p>I left the store excited to get my new phone going and to start using it. When my Iphone sim got activated and everything was functional I started downloading apps. With this my number got soft locked. had to call customercare to find out what is going on and then the consultant said to me that the 10GB data will only be available 1 July. Result, the data used on that day alone was around R700.00 due to the data being on open contract. If I knew this was going to happen, I would have asked them to put a data buldle on till end June.... this was not communicated to me.</p> <p> </p> <p>Since then, my acount has been suspended, locked and everytime it has been a nightmare to get the phone active again.</p> <p>Yesterday, when my account got suspended I had enough and I went back to the branch where I did my upgrade and gave this guy (Ruan - sales rep) a piece of my mind. To top it all off, he was arrogant and rude and not willing to help me at all. When i got up to leave he said in a very sarcastic tone, "Lekker aand vir jou".</p> <p> </p> <p>I want my money back for the data on that day of the upgrade due to incorrect information. I will stop the debit order that will go off on 1 Aug and do an EFT for the legit monies owned but not for the almost R700.00 for data on the upgrade day.</p>