Bad service and *********** staff of Vodacom

I have upgraded my phone on 12 Aug 2021. I was sent the wrong phone on the 17th Aug 2021. I phoned on the 18th Aug 2021 to cancel the upgrade due to wrong phone that was sent to me. It took Vodacom more than a month to pick the phone up at my house. I phoned Vodacom every week asking when will the pick up the phone. Finally on the 30th Sept 2021 it was picked up at my house. Then my battle started to cancel the upgrade!!!! I phone again about weekly to cancel the upgrade but until now the upgrade has still not been reversed. Why does it take 3 months to sort out the problem. Today I phone again and the upgrade has still not been reversed. Given whom I spoke to today said he will follow it up and get back to me. All the other staff also said the same but NEVER phoned me back. I want to know does everyone battle for 3 months to upgrade their phones???? The staff is *********** as all cant cancel the previous upgrade. With my previous review on hello Peter vodacom said they will get in contact with me but guess what nobody even called me. The service of Vodacom is not to be recommended to anyone.