PN
Pamela N
1 reviews | Active since May 2016
02 Jul 2019, 12:05
Bad service and *********** staff.
I am disgusted by the assistance I received from Vodacom contact centre staff. These people changed my payment method from debit order to cash without my consent. I called them over 20 times to correct this and I have yet to be assisted. worse now my services are suspended, I am four months behind my payments and this will negatively affect my credit score.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
03 Jul 2019, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jul 2019, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Jul 2019, 15:41Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have confirmed that you were contacted by our Subscriber Collection and feedback provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have confirmed that you were contacted by our Subscriber Collection and feedback provided.
Regards
Vodacom Consumer Website Team
Vodacom's reply09 Jul 2019, 15:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have confirmed that you were contacted by our Subscriber Collection and feedback provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have confirmed that you were contacted by our Subscriber Collection and feedback provided.
Regards
Vodacom Consumer Website Team