BAD SERVICE AND INCOMPETENCE

Firstly I would like to express the frustration that I had to go through with Vodacom from the *********** consultants without absolutely no sense of good customer service. If Vodacom carries on this way you will definitely end up with no business in the years to come. YOUR SERVICE IS SHOCKING !!!!!!!!!!!!!!!!!!!!! AND NOT WORTH TO BE RECOMMENDED EVEN TO YOUR WORST ENEMY I have never spend so much time calling repeatedly and speaking to *********** people as much as I did with Vodacom. I have called Vodacom on the 12 OR 13 May 2023(and may other times , check your service calls) to update my banking details after I realised that I have mistakenly missed to update my details after I change the bank with FNB(these things can happen ). It is disgusting that I have been penalised after I had a decency to call and updated the bank details and some arrogant consultant did not do their job. Now I have to suffer. Please understand that this impacts me financially and my credit profile due to bounced payments from an old account. As long stating customer who has not any given point defaulted on any payment , I feel that I have treated extremely terrible up to a point that you went and suspended my account(s) with an error that was caused by some rude and ******** consultants. On the 17 May I called and the consultant called back to confirmed that they traced the call early in May where I have provided the bank details to yourselves. To date I have not been updated with the results of this matter and what actions were taken to ensure that this does not happen again( this is BAD!!!!) Yesterday Tuesday 20/06/2023 I called again several times trying to track payment that I have made of R1500(17 June 2023) which did not appear on your side and was advise to contact the bank due to uncleared payment. Well I called the bank and I was advised Vodacom needs to clear the money and the bank provided a merchant number that I was told by your ******** consultants that they cannot use to track payment. Called again today Wednesday, 21/06/2023 and spoke to Alvin ref number : 2-CSMYWAK20 @08:46 am.Please go and listen to this call, this agent does not deserve to work in a customer service environment as he has no patience and does not listen and talk over customers which I found it very rude and unprofessional. I have requested for him to trace the payment made as the bank confirmed that payment went through. Thus he had to trace it with the relevant department. Although I have explained to him this is a matter of urgency and how many times I have been promised call backs by all agents I have spoken to but they have not returned any calls to date.If payment has been made on Saturday to day 21/06/2023 payment should surely reflect on the 21/06/2023 as this is a third day although he still told me I must wait another 2-3 working days (really !!) I cannot be charged the R2611.57 on the 25 June 2023 as I have already made payment of R1500.00. I am so inconvenienced by Vodacom due to a consultant who did not do their job , now I sit and suffer as customer. And nothing has been done on your end!!! I have not even received an apology from Vodacom for the error of not loading the new banking details let alone the call backs that I have been promised by your dishonest/rude and *********** consultants. TAKE TIME AND LISTEN TO ALL CALLS MADE INCLUDING YOUR COLLECTIONS DEPARTMENT AND HOW FRUSTRATING YOUR SERVICE CAN BE. AFTER THIS EXPERIENCE I WILL NO LONGER BE RENEWING ANY CONTRACTS WITH VODACOM AT ANY GIVEN TIME ! Disappointed customer,