Bad service and I'm not even a customer

Vumatel completed my fiber installation at my residence.

My ISP was unable to complete the connection due to the fact that Vodacom incorrectly connected my recidences object number to their service. (I never app**** or even contacted Vodacom for this service)

I have been bounced around their call center for the past 4 weeks, Support to sales and back and forth.

They are unable to Identify me on their network ( funnily enough, i never signed up) they are unwilling to contact Vumatel directly.

There are no reference numbers for their call center, each time a phone I have to start my case from square one, with a different agent who immediately tells me that I have to speak with another department. Once I am through to the other department the ping pong begins! Average waiting time on the call center line is 25 minutes !!!!!!!!!!!!!!!!!!!!!!!!!!