Bad service and harras*****t

<p>I had a faulty mobile phone on contract namely a sony z3 supposedly water proof but was water damaged after a short while. I returned the phone 3 times before they agreed it was faulty after much correspondence to CEO office Gibraltor was the assistant at the time. </p> <p>It had been months that I was without phone so lost all my numbers etc I thought it only fair to stop payments since this was a breach of contract. </p> <p> </p> <p>Eventualy after almost a year they admited theyre fault and sent a replacement phone. It was however an inferior phone to what I had. </p> <p> </p> <p>I tried calling Gibraltor and sent many emails but was told she is not in office. </p> <p> </p> <p>I asked them what should I do since I had now purchased my own phone a samsung which worked better and even fell into pool and still worked. and I opted for pay as you go which works fine. </p> <p> </p> <p>However this was no longer my concern I was concerned about the useless phone they sent me and the fact that the original number was canceled ********** 593 . I was told I would have to start a new contract. </p> <p>I went into vodacom customer care in port elizabeth and asked them what must I do with the phone which was still in its box unopened. </p> <p>They told me I can sell it or do what I want with it???</p> <p> </p> <p>So I accepted that Im still a loyal vodacom customer and I sold the phone since I was happy with the one I had. </p> <p> </p> <p>Now Im being harrassed by a law firm because they said my account has been handed over??? I TOLD THEM THE STORY AND THAT THIS ACCOUNT IS NULL AND VOID BUT THEY INSIST THAT I PROVE IT. </p> <p> </p> <p>Vodacom please at least get these leeches off my back after all Iv been through Im still your customer. </p> <p> </p> <p>Long story short Im also not impressed with the stupid prizes on win everyday they suck theyre useless and unrewarding considering how much you guys make out of customers. </p> <p> </p> <p>Kind regards Mark Mans</p>