Bad service and gets even worse when they use external people to handle their stuff

<p>I'm due for upgrade on one of my lines called the cancellation department to cancel my contract the guy who I spoke to said that he would escalate my query. After I said I would agree to stay if Vodacom put a better deal on the table. He promised he would call me back. When I followed up with vodacom nobody knows who or where the dude is. Apparently Vodacom has been outsourcing their call centre and nobody knows what the F is going on with a don't care attitude. The lady who i spoke to said she would send a email to the person and contact me I then said she must cc me in the email this to didn't happen. This is perthetic and I believe I spend a lot of money on Vodacom and in return I get this **** everyone passing the buck. I will not do the upgrade and will move to another network seems as Vodacom has to much money so now they don't give a ****. Tell this to your Ceo</p>