Bad Service and *****

I have 3 contracts with Vodacom. <br> We got a contract I do assume it is this telecommunication companies that does promotion work for Vodacom. We took the simcard and old phone simcard to a Vodashop to get our prepaid number on the new contract. A few months later we realised that they did not it do it so we never received the airtime for 7 months. I did complain and they said I must follow it up with after sales service. I did do that now they have a different story they can not do it anymore as we realised it too late and we should have activated it the moment we received the new phone. But we did do it just after we received the new contract!!<br> <br> On top of that it is the second time they allow a sim swap on my data contract. The first bill was R18000 because of a ********** sim swap and the second time it is R2800 because of ********** sim swap. Although they credit me the time that goes in to get it sorted is ridiculous!! <br> <br> Then phone in to get a cancellation amount they say I do not pass the test but I have the bills in front of me and giving all the info as they have it on the system. <br> <br> It is really BAD BAD SERVICE!! I never in my life experienced such bad service from Vodacom!