PM
Powell M

1 reviews | Active since Dec 2015

15 Jan 2018, 21:08

bad Service and *****

I have reported a ***** last month on the 16th of December, that a person took a contract, of a phone at Vodacom and i have reported the case and I was told to submit the affidavit, id copy and three signatures which i submitted, and ever since i have not received the feedback and i was told it will take 15 days before i can get feedback, until today they have not come back to me. case number : 1- ********** ********** and their reference number for the call reference number: EC-1J3R-30K0J3. please assist.

0
Replies (4)
Vodacom
Vodacom's reply16 Jan 2018, 06:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Jan 2018, 14:03
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dc

Vodacom
Vodacom's reply17 Jan 2018, 14:03
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dc

PM
Powell M's update01 Feb 2018, 08:57
Reviewer Update
how come an enquiry is competed while you haven't you resolve my problem because the the incident it still open and you still debit money from my account. and no one is doing any thing from your side, you even sent me an sms saying someone is going to call me in the next 14 day and no one called me.