WB
Warrick B
1 reviews | Active since Sept 2016
25 Dec 2020, 08:42
Bad service and false promises
So decided to go with vodacom for my fiber after having some bad experience in the past. And they did not disappoint when it comes to bad service again. Got contract confirmation 30th November and we are still awaiting the free 100gig router that gets promised to you while you await fiber installation. Brilliant work. At this rate we will have the Fibre before the promised free 100gig.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Dec 2020, 10:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Dec 2020, 10:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WB
Warrick B's updateReviewer Update
25 Dec 2020, 10:06We have phoned you guys numerous times to follow up in the last month with no progress. So not sure how this will help. Otherwise this post would not have been here. Due to Vodacom I had to spend my December leave with no internet. Thanks
WB
Warrick B's update25 Dec 2020, 10:06
Reviewer Update
We have phoned you guys numerous times to follow up in the last month with no progress. So not sure how this will help. Otherwise this post would not have been here. Due to Vodacom I had to spend my December leave with no internet. Thanks
WB
Warrick B's updateReviewer Update
28 Dec 2020, 12:53Not sure if it is possible but I need to change this review to a 1 star. Once again the promises of getting in touch with us regarding this issue has not been met. We phone again this morning just to hear no query has been logged after 6 phone calls and a full month. This is amazing work.
WB
Warrick B's update28 Dec 2020, 12:53
Reviewer Update
Not sure if it is possible but I need to change this review to a 1 star. Once again the promises of getting in touch with us regarding this issue has not been met. We phone again this morning just to hear no query has been logged after 6 phone calls and a full month. This is amazing work.
WB
Warrick B's updateReviewer Update
03 Jan 2021, 08:07Was so happy to finally see the Ram bus outside my house after a month of waiting. Thanks to the guy that finally sorted the delivery issue. But now I still need to work from my cellphone data (very expensive) because the long awaited LTE from vodacom can not connect to the internet. Here is to another expensive month of waiting. Thank you Vodacom.
WB
Warrick B's update03 Jan 2021, 08:07
Reviewer Update
Was so happy to finally see the Ram bus outside my house after a month of waiting. Thanks to the guy that finally sorted the delivery issue. But now I still need to work from my cellphone data (very expensive) because the long awaited LTE from vodacom can not connect to the internet. Here is to another expensive month of waiting. Thank you Vodacom.