Bad Service and Fail to deliver on Promotion

<p>I upgraded my contracted on the 27th July 2016 - but the promotion of 10GB was not rendered. Additionally when I called customer care on the 08 August 2016 the first consultant made me hold on the phone for 50 minutes(waiting for him) after which I dropped the phone. After calling back the second time the consultant clearly said that she canot assist me - which I cannot understand as what is the purpose of cusstoemr care then .</p> <p>My quey was stright forward - why was my 10 GB not rendered as I assumed that my 10 GB was active and was using my data internet but in the all the time my airtime was being used up.</p> <p>I have been trying from the 1 August to get on the the vodocam site to set up my "My vodacom App" but the site either is not avialable or when trying to get the password it prompts ann error of a technical issue on vodacom side.</p> <p>Currently I have no air time as my airtime has been all used up :</p> <p>My complaint/s is for the follows :</p> <p>1) My total upgrade was not delivered (did not receive my 10GB data promotion).</p> <p>2) my contract was on airtime only not sure why my airtime was used for data usage when i did not sign up for this and neither was that explained to me - the vodacom personnel that assisted me with the upgrade provided me with a method to convert my airime to data should I require it - she never specified that my airtime will be used in stead if I donot have data - I would not have chosen this contract if tht was the case.</p> <p>3) It is unacceptable for cusomter care to let their customer hold on to a line for 50 minutes with out even giving progress as the time passes.</p> <p>4) Vodacom's internet site is never on line and when online it never works ...</p> <p> </p> <p> </p>