1 reviews | Active since Oct 2016

03 Apr 2017, 21:29

Bad service and expensive rates

<p>am SICK and tired of Vodacom, my data just fly and I buy airtime everyday. The call center agents don't seem to know what they talking. I have never used so much data and airtime in one month. I was told to wait 72 hours my query will be resolved no one is coming back to me until I purchase another airtime and data, am sure when I wake up it will all be gone.</p> <p> </p> <p>if Vodacom does not look into this you gonna loose customers. </p>

0
Replies (4)
Vodacom
Vodacom's reply04 Apr 2017, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Apr 2017, 13:37
Official

Dear Azola,

Feedback provided.

Regards,

Cassandra

Vodacom
Vodacom's reply04 Apr 2017, 13:37
Official

Dear Azola,

Feedback provided.

Regards,

Cassandra

Vodacom
Vodacom's reply04 Apr 2017, 13:37
Official

Dear Azola,

Feedback provided.

Regards,

Cassandra