Bad Service and Ethics

<p> On the 08/10/2016 I went into the Vodacom Shop The Glen to upgrade 2 of my Vodacom contracts 082 ********** & 082 ********** to Red Advantage contracts.</p> <p>The devices I ask for was two Samsung S7 Edge 32Gb phones with 2 x Samsung Gear S2 watches. They did not have the watches in stock and assured me they would order them the Monday 10/10/2016 and I would receive them the Wednesday 12/10/2016 the latest – I then explained to the sales consultant Norma that she must order the Gear S2 Sport and not the Gear S2 Classic watch as I don’t want the classic. (My wife was with me at the time this was clearly explained to Norma). </p> <p>I phoned them the Tuesday to follow up and they said the stock would be there on Tuesday afternoon and we went to collect. On doing the paperwork for the watches she brought them out and both watches were the classic watches which I then told her that is not what we ordered (My wife also with me). I didn’t receive the watches or open them at the shop because I immediately knew this is not what I ordered from them. She assured me then that they would send them back and exchange and supply me with the correct watches. I followed up the next day with them and was told by Norma and the Manager that they could not supply me with the correct watches and I must take the Classic Gear S2. The owner of the shop is never available and to today I cannot get this sorted.</p> <p>I should not be forced to take something that I did not order and clearly which they made a mistake.</p> <p>I ask that you please sort this out as they have a don’t care attitude. I have supported Vodacom in my business for more than 8 Years and would like to continue that relationship.</p> <p> </p> <p>I have emailed vodacom complaints on 17/10/2016 and still no response.</p> <p>Today is 25/10/2016 and no response from the Vodashop The Glen or Vodacom themselves.</p> <p>This is bad!!!</p> <p>Still no watches!!! </p>