DVdW
Deon Van der Walt
1 reviews | Active since Oct 2024
27 May 2025, 13:01
Bad service and empty promises
I bought a 15MB recurring data package on the VodaPay App on 17 May 2025. Although the transaction indicates successful, I have been trying for over 2 weeks now for Vodacom to allocate this data package to my nr. I have had promises via email from Nomzamo Ngqabaza and Michael Mongoabone but to no avail. I chatted to Mbali via the Tobi App, made various calls to the service and call centres and still no joy.
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Vodacom's replyOfficial
27 May 2025, 13:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 May 2025, 13:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team