1 reviews | Active since Jul 2012
Bad service and empty promises
I purchased a watch online on the 28th of November 2020. I had made numerous calls to Vodacom asking them to advise on my order. No one could provide me with a proper answer. Escalated to Boitumelo Ramaotswa on the 8th Dec 2020 who apparently is a manager who hasn't responded to my e mail. After a few days I called again and was told there is no stock of the watch and that I would be refunded. I was so angry and upset at that point and agreed to the refund. I then get a call from Moenier de Vries from Vodacom saying that the watch is on back order and I will receive it sometime in January 2021. I also asked him to cancel the refund as I wouldn't mind waiting for the watch. I had also called Vodacom after speaking to him to make sure the refund is cancelled.
I then received an e mail confirmation from Moenier on the 14th December 2020 stating the goods are on back order and will be delivered once stock arrives sometime in January 2021. I waited since then a made another enquire this afternoon 6th Jan 2021 and spoke to Anastasia Ndlovu who said she would escalate and revert. I am sick and tired of waiting. The service I have received from Vodacom from inception of this order is appalling to say the least. I have been pushed from one department to another and they all blame each other for being ***********. Disgusting!!!
Here are the order details below.
Order number : DGJX88746BF / *** ID Order No : 195491
I await to hear from Vodacom....
Please advise when someone will contact me to resolve??????
Please advise when someone will contact me to resolve??????
To date I have not hear back from an agent to resolve this issue, I called the rewards division now and was told that the service requested I logged on the 9th Dec 2020 to have the refund cancelled on the purchase was not done...I hear a different story every time I call Vodacom. This was been my second horrific experience with Vodacom.
To date I have not hear back from an agent to resolve this issue, I called the rewards division now and was told that the service requested I logged on the 9th Dec 2020 to have the refund cancelled on the purchase was not done...I hear a different story every time I call Vodacom. This was been my second horrific experience with Vodacom.