hK
heleen K
1 reviews | Active since Nov 2014
17 Mar 2022, 13:51
Bad service and don't want to be helped by a robot
I am suffering to understand my new contact with Vodacom. This is not helping me at all. 150 Sms is not working for me. Now a days you working on Whatsup .Phoned in twice and it doesn't make sense. My surplus payment is gone. Suddenly I owning on the contact. This is not helping me at all. 50 minutes speaking time is 1 minute a day. 500 megabytes a not going to help me at all. On my other contract all my data is gone. I don't understand where the data went to. I can't have any data available and I am not going to buy out of data bundel. Can someone who speaking Afrikaans please phone me back?
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Replies (2)
Vodacom's replyOfficial
17 Mar 2022, 20:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Mar 2022, 20:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
hK
heleen K's updateReviewer Update
23 Mar 2022, 01:30This is nor working for ,e. I went in to your branches as well. MY problem I am sitting with no data. Your out of service data is very expensive and no can can explain to me how the data is been used on cell nr ***. Where is my data and which website is been used. The other contract is just useless. I haven't got problems before when I got the 2 data rooters of 20 gig each. Vodacom is not listening to my problem. I can't do my studies and have to attend online classes. This service of your people is really useless and I still need someone to phone me back. I want to change back to my old rooter. It was been set to me on your call center that if I am not happy with my new contract I can change my package within 3 months. This is not 3 months already and I need help with this. This doesn't help me to have 150 sms I have to communicate with my lectors via you tube and e-mail. The other problem is that on the 23/03/2022 your night data was only starting at 00:45 and not 00:00.
hK
heleen K's update23 Mar 2022, 01:30
Reviewer Update
This is nor working for ,e. I went in to your branches as well. MY problem I am sitting with no data. Your out of service data is very expensive and no can can explain to me how the data is been used on cell nr ***. Where is my data and which website is been used. The other contract is just useless. I haven't got problems before when I got the 2 data rooters of 20 gig each. Vodacom is not listening to my problem. I can't do my studies and have to attend online classes. This service of your people is really useless and I still need someone to phone me back. I want to change back to my old rooter. It was been set to me on your call center that if I am not happy with my new contract I can change my package within 3 months. This is not 3 months already and I need help with this. This doesn't help me to have 150 sms I have to communicate with my lectors via you tube and e-mail. The other problem is that on the 23/03/2022 your night data was only starting at 00:45 and not 00:00.