bad service and dishonest

Good day

My name is Lutendo Mashele I was contacted by one of your agent last month offering me a contract phone which I agree, after I spoken to him I called more than 5 time to this no ********** 555 but no one answer the phone. I kept on calling until someone answer after 2 days and I then explain I don’t need the phone for now I would be happy if it can be changed to laptop .

I was happy when the agent contacted me back and explained that it has been changed then he said to me you will be paying R319.00 then I said its ok. Someone contacted me, she said she want to do the confirmation before the can release the order of two cell phone which I have cancelled according to my knowledge. I then explained to her that I have replace the first order with the laptop she said she will have to check then someone will call me for confirmation. While I was waiting for the call for confirmation I then receive a call from Ram courier company. They asked me to come with id and proof of residence. I took the package then I immediately open it and found 3 items inside.

I then call them to confirm if there is no mistake since I was expecting a laptop and router then I saw told the phone is part of the package I then explain I don’t need a phone they said I can’t return the phone only I will have to return the whole package. I said to them no will I will have to pay vodafone that cost less than R800 on a contract basis then the lady said but there is R120.00 airtime I then repeat I don’t need a phone.

I finally manage to get someone who said I will cancel the contract that was on the first week of April now I still have that order in the boot of my car, no communication from Vodacom and when I call it takes two hours for the consultant to pick the phone some will even cut the phone while you are on the line.

1 Please remove your debit order from my bank account as, i have cancelled this contract day after receiving it. 2 I have reverse the 120 that was deducted it was never disclosed to me. 3 Arrange for collection or give me address I will send them I don’t need this order it was misleading sales. I will be forwarding this request to hello peter