CS
Clarissa S

1 reviews | Active since May 2021

05 May 2021, 12:29

Bad service and disappointed

Today is the 05.05.2021 I have contacted Vodacom on Monday with regards to my contract that has fallen into arrears, they informed me to call back on Wednesday 05.05.2021 to find out that the account has been settled with regard to the arrangement I have made with them through the month to debit the full outstanding amount here I am spending time on my private cell phone that does not belong to Vodacom and costing me more money!!!!

This will not be accepted i have requested for a manager to contact me TODAY!!! i want this contact to be cancelled with IMMIDIATE EFFECT, this was a sim only deal and there will be no lost to VODACOM as i am not using the sim at all!!!

you are quick to list a person on ITC but doesn't follow the instructions given to you by the client

0
Replies (1)
Vodacom
Vodacom's reply05 May 2021, 12:52
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team