bad service and delays by Vodacom

Item: Vodacom
Rating: 1
Author: Palesa M

We have been out of FIBER for over 6 days now in Mayberry park Alberton and Vodacom doesn't even bother to keep us updated or even give us when the Fiber issue will be resolved, I have been told by multiple consultants that this issue will take 1-month others said 2 weeks, this is the bad experienced I’ve ever encounter with Vodacom. i wouldn't even recommend anyone to take up Fibber/wifi with them. Always with excuses without solutions ref noSR***

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Replies (2)

Vodacom's replyOfficial

01 Dec 2023, 14:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Dec 2023, 14:15

Official

Palesa M's updateReviewer Update

02 Dec 2023, 07:51

Good day, all I need to know is when you are going to fix this Fiber, I have spoken with your consultants a couple of times and they have no clue when this is going to be fixed, we are paying for services we are not receiving. When will the fiber be repaired? That's all the information we require, and I'm not sure I'm ready to suggest Vodacom to others. its 7 days today still no sign

Palesa M's update02 Dec 2023, 07:51

Reviewer Update