Bad service and data allowance

Good day

I loaded a 10 gig data bundle less than 48hrs ago and now my data is finished. How is that?

I have used tobi for the screen shot attachment and this data usage doesn't even come close to 10 gigs.

Can you urgently allocate my data back before I escalate this issue? Its been a week now and all these people do is refer me back to Tobi the ai app instead of allocating my data back. My used for my data bought that day only came to about 4gigs and they cannot tell me where my 6gig went.

I want my data back!