AL
Adolph L
1 reviews | Active since Jun 2016
11 Feb 2022, 09:52
Bad service and data
So I bought vodacom one day data yesterday with intentions of migrating a phone from iPhone to Android, I even regret buying that data . I migrated only 20% of my things from the next hours it was not working , I called their call center to address this I got a lady by the name of Mpho who basically called me a **** and told me I'm taking chances because I couldn't finish data...
What a nerve , first their network was absurd then I get such a service from their consultant as if I have to beg for service
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Replies (2)
Vodacom's replyOfficial
11 Feb 2022, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Feb 2022, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Feb 2022, 14:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note an investigation has been completed and your data billing has been found to be completely accurate and correct. To check data usage on your handset go to Settings and select Cellular data then scroll down. Alternatively download the latest version of the "My Vodacom app" to identify apps using your data. As a Once Off Gesture of Goodwill your account has been credited with 1GB data. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2022, 14:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note an investigation has been completed and your data billing has been found to be completely accurate and correct. To check data usage on your handset go to Settings and select Cellular data then scroll down. Alternatively download the latest version of the "My Vodacom app" to identify apps using your data. As a Once Off Gesture of Goodwill your account has been credited with 1GB data. Regards Consumer Website Team
Best regards,