BAD SERVICE AND *******ION at Vodacom 4U Cape Gate

I app**** for a change of ownership on 17 May 2017 at Vodacom 4U Cape Gate. It has been months and it still hasn't happened. I've been to the shop several times. After continues apologies that 'the system is offline' and continues follow ups from MY side ONLY I finally found out that the system has no indication that I've app**** for a change of ownership. Which leads me to believe that whomever was to process my application threw my papers in the trash and stuck the R150 I PAID in their own back pocket - as the system doesn't indicate ANY application and the store clerk at Vodacom 4U Cape Gate says he can't find any papers of application. I'm fed up with this!! Now they want me to pay AGAIN and get all the paperwork AGAIN and how am I supposed to know this process of BAD SERVICE and *******ION will just not repeat itself? I am so DISAPPOINTED!! Fortunately, there are other service providers in South Africa that will take me as a client seriously.